After seeing the 4.2 review on google I thought th...

After seeing the 4.2 review on google I thought that this resort would be a good hotel to spurge on, but I was wrong. To begin the customer service both at valet and the customer service counter was horrible. Instead of being approached and asked if you can receive your car, you would have to interrupt the staff s conversations and ask a few people to get your car. As for the front desk, the home keepers seems to be kinder, greeting you with an aloha or asking you if you need anything. Yet the rooms are horrific, on the last night of my stay I saw a HUG COCK ROACH in my room. I truly don't recommend this resort . The only positive thing that I can say about this hotel is the great location.