Seita Goto

Review of Carbon Computing

I went here because I read all the great reviews t...

I went here because I read all the great reviews that were written before mine, turned out to be a huge disappointment. So even though I don't usually write bad reviews, or reviews in general, I felt compelled to write this one.

I left my Macbook Pro with these guys for diagnosis because it was running extremely slow. Although did some research on my own in prior of what could be the cause, I thought these guys would know better. I told the guy at the counter that faulty SATA cable inside could be the cause, but he just said "Yeah " and brushed off what whatever I told him. Sure, that's fair. That's why I brought it in, so I can get a professional take a look at it.

After 7 business days of wait (which, to be fair, not really their fault) they were finally able to take a look at my computer. I called in to check in on the progress and the technician kept telling me there was absolutely nothing wrong with it, even though there clearly was. I kept asking if he could take a look at the hard drive, he just insisted to rely on the diagnosis software. And again, it came out clean. His solution to me was to re-install the OS or to get a new hard drive, to which I said that I can do myself and payed the diagnosis fee.

My Macbook was still slow after getting a drive and it was obvious that OS or the old hard drive was the cause. I ended up taking the matter to my own hands, did some digging around the web and found that it WAS the SATA cable. It was literally the biggest waste of money to bring my computer here, just to have him run a test that requires him to press a single button. If I'm paying someone I expect them to find exactly what is wrong with it.

The moral of the story is, just go to the Apple Store and save yourselves a trouble and $73.45 fee. I don't think I'll come here for any tech support here anymore.