worst customer care team ever, from front desk to ...

worst customer care team ever, from front desk to supervisor, booked this trip, and when we showed up to check in we were told reservation was cancelled and no rooms available. But when I called in as a new customer they had a room available. So basically discrimination and ignorance was why they did not let us checkin with a 12 hour long drive we had to return and sleep in the car. TERRIBLE TERRIBLE AND WORST SERVICE