David Moran

Review of BMW Group UK

Owned BMWs for years having loved the quality and ...

Owned BMWs for years having loved the quality and precision of handling of many the vehicles.

Bought a 2010 5 series touring (E61) as approved BMW in 2013. A number of failing occurred (remote control failed, handbrake malfunctioned etc, repaired at my cost).

Recently found one of the rear seat belts (very rarely used) malfunctioned by (i) not clipping in and then (ii) failing to work when it was clipped in by opening during a journey - i.e. it is unsafe, unreliable and hence broken.

I complained about this basic and import safety failing on a car that is under 5 years old expecting some concern BUT BMW UK CUSTOMER SERVICE REFUSED TO FINANCIALLY SUPPORT THE REPAIR.

Currently rethinking loyalty to a brand that has such disregard for basic safety.