Myesha H

Review of Hotel Derek Destination Hotels...

I stayed at Hotel Derek for my birthday weekend in...

I stayed at Hotel Derek for my birthday weekend in one of their top suites. I was very upset to look at my bank account and realize I had charges that were taken out due to them not explaining the accommodations thoroughly from staff that were acquired about my stay For the weekend. I called and spoke to Dennis the manager who did not accommodate me at all and apologized rudely that it was not explain to me thoroughly and then insisted he would accommodate me if I stay with them again but did not refund. This is not good business and not a good manager to Satisfy their customers needs which was not caused by me but staff. I highly recommend anyone to stay somewhere else because customer service is horrible & especially Management during this pandemic. I will be contacting the corporate franchise about this with situation.