Hollis Polk

Review of BMW of Mountain View

I bought a Mazda 3 up in Roseville 2 years ago. I ...

I bought a Mazda 3 up in Roseville 2 years ago. I live in Bay Area now, and since I bought the extended warranty from AutoNation, I thought I could bring the car to the AutoNation dealer closest to me for repair of an intermittently working backup camera.

When I made the appointment through AutoNation, I was told that the dealer would let me know by email if they didn t think they could fix it. I got 3 emails confirming my appointment.

When I arrived, I was asked to show my AutoNation paperwork. No one had ever mentioned that I was supposed to bring it.

Then I was told that if they couldn t duplicate the problem, they could not fix it.

I asked if they could at least call Mazda to find out if this is a known problem and they refused. They kept the car for 4 hours, during which I cooled my heels at the nearby Starbucks, as they no longer have shuttle service. and never fixed the car. A complete waste of my time and gas!