sady lady

Review of Martin Jonker Motors

DON'T TAKE YOUR VEHICLE TO JONKERS

DON'T TAKE YOUR VEHICLE TO JONKERS
I've had the worst experience EVER with Jonkers Toyota Morayfield - They are not worthy of one star. My experience started after taking my vehicle for it's scheduled service - then about 1 week and half later my vehicle started to play up. Before taking my vehicle for it's service my vehicle ran fine....It started to misfire,surge,lose power and the engine light came on. So I as a trusted customer called Jonkers Toyota to discuss the mechanical problems that had arose. This is when the saga began - My worst nightmare - I took the vehicle in - The mechanic of 30 years at Toyota put it on the diagnostics computer to see what codes it had thrown as the engine light did come on when i experienced the mechanical issues. I was told to (leave it with us to have a look )so I left my vehicle with them ( in confidence mind you ) . So the first part - I was told that afternoon " Come pick your vehicle up, it's ready " So I went in to pick it up - Was told we WENT THROUGH EVERYTHING and cannot find a thing.....Which I found odd - why did it throw a code & why did I experience the mechanical issues ???? Anyway I collected my vehicle and drove out Jonkers driveway - I didn't even make it 100 meters up the the road - My vehicle was exactly the same misfiring, surging & losing power.
So I took it straight back - this time a Mechanic came for a drive with me and plugged in the diagnostic machine whilst I was driving to get the readings of the engine - it was not running correctly or right for that matter. So back it goes.....a few days pass and i called to ask the progress of my vehicle - at this point i was not happy at all with the service...I was told it may have water in the fuel - maybe water contamination ( which i was skeptical as the mechanic that came for the drive with me earlier said that from the diagnostic readings it wasn't water or contaminated fuel ) Then that afternoon I was called and sent what looked like a cup with a couple of drops of water in it ( not my fuel tank fuel ) I asked if you think it's water in my fuel tank ? How much water was in it - which they said " WE DON'T KNOW! After days and days of my vehicle being with them and not having any answers of the progress - Paying around $700 for the so called two drops of water in my tank I became upset and not confident of the competency of the Mechanics at Jonkers Toyota Morayfield . So once again i was told my vehicle is ready " we've taken it for a LONG DRIVE and it's already to go.....the saga continues - so I pick my vehicle up and drive it out the driveway for the second time - straight away I notice the the surging and misfiring....not to mention the fuel light came on so i quickly drove it the fuel station....still thinking this is not fixed...I try to drive about 15 minutes drive before the SAME SYMPTOMS START AGAIN BUT WORSE!!!!! So I call the manager, at this stage i'm furious and upset. I explain to him whats be going on with my vehicle - he tells me to bring it back.....After another week being with Jonkers they say that they ' DON'T KNOW WHAT THE PROBLEM IS " they will try to find the problem - which mind you I just paid almost $700 for the SO CALLED 2 DROPS OF WATER IN MY TANK.....( which was investigated and found not to be true) this is becoming very stressful and affecting me being able to get to work....After all this I was called on Friday to say we found the problem....I'm not confident at this moment due to it being given back to me several times already without it being fixed...So I was told it was the AIR FILTER ELEMENT!!!!!! WHAT???? you've got to be kidding.....so I pick my vehicle up and take it for test drive...it seems not to be surging but vehicle is NOT THE SAME!!!! It feels like a totally different vehicle to drive.....I believe Jonkers are incompetent and were negligent fixing my vehicle. they wrecked it and it will never be the same. After my experience I will be contacting the CEO of Toyota to tell him of my terrible experience. DO NOT TAKE YOUR VEHICLE FOR ANY REPAIRS AT JONKERS ..