Mick Johnston

Review of Conrad New York

I should preface my comments by saying that I am a...

I should preface my comments by saying that I am a customer service professional. So I have an understandably heightened awareness of issues surrounding that topic. So, let us tell you that throughout our stay at the Conrad, service was thoroughly professional: personable, conscientious, and considerate. The staff uniformly anticipated our needs: even providing solutions to concerns we hadn't yet voiced. You all should be take pride in meeting the highest standards of service and customer care. Kudos.