William Thalmann

Review of Honda of Pasadena

Buying my new Accord Touring hybrid was easy and r...

Buying my new Accord Touring hybrid was easy and relatively quick, although I was surprised that they wanted to do a credit check even though I was paying cash for the whole purchase price. I was very satisfied with the car, until ten days ago, with less than 3000 miles on the car, when the brake system failed, and then I got a cascade of warning lights saying that many other systems had failed. This was while I was driving the car and I managed to stop without having an accident. I had the car towed to Honda of Pasadena, and it took four days to attempt a repair. I got the car back six days ago, and tonight the same thing happened. So the car wasn't fixed. The brake system failed again while I was driving the car. Again I managed to stop in time. But this condition is very dangerous. I was on surface streets both times, but what if I had been on the freeway going 60 miles an hour? I no longer have any confidence in this car, or in the dealer's ability to fix it.