Woman Art By Sylvia

Review of Sofitel Bali Nusa Dua Beach Re...

My last stay at this hotel in Sofitel was disappoi...

My last stay at this hotel in Sofitel was disappointing. I feel like you lower the standards of services way too low. I stayed here for 6 nights (24-30 Oct 2020) but the service was bad. There was no welcome cake for a platinum service. The food given in the room was cold and bland. The TV and the phone line did not work at all. I found a centipede in my room and a big lizard (biawak) in the swimming pool, and there was no immediate response from the manager. The staff was not helpful with the case as well. The hotel gave a good service to a celebrity that was endorsed to promote this hotel (my friend) but not to the visitors who actually paid for it!!