Bridget Livingston

Review of Bob Moore Infiniti Porsche Aud...

Just wanted you to know yesterday was the most AWF...

Just wanted you to know yesterday was the most AWFUL experience of my life!!!!! REALLY?!?! IT TAKES 9 HOURS TO PURCHASE A USED CAR WHEN WE HAD OUR FINANCING IN HAND WHEN WE WALKED IN THE DOOR!!!!!

I called about the car, you told me it would be sitting there waiting for us - and it was - it took the salesman about 20 minutes to go out on the lot and find it....then the disaster began.

We really wanted the car and here are some of the many things that happened yesterday:

1) we had already arranged financing with our bank but your finance team kept pushing us to fill out an application.

2) After we had signed a contract to purchase & it was faxed to our credit union your dealership wanted check in hand b/4 we got the vehicle - even though the credit union told us they usually eml'd or faxed a draft to dealerships and then mailed actual draft.(she assured me they do this all the time) - so we had to drive from your dealership to the credit union in Shawnee, get the draft and drive all the way back!(in a loaner vehicle that the low fuel light kept flashing so I wondered if we could make the trip or would we have to stop and put gas in YOUR car.

3) The ignition switch is tricky and part of it has to be pushed in before the key will turn the car on(usually takes several tries), salesman didn't seem too concerned). Talked to a local automotive shop this morning and explained about the ignition switch and he said it most likely needs to be replaced.

4) The fob is cracked and the car cannot be locked & unlocked with the fob so now I have to go buy a fob($177.71+ programming fee) JUST TO LOCK THE CAR! Although it did work once at your dealership.

I will be calling the dealership this morning to tell them we need the title pushed thru to the credit union ASAP as we have to go to an out of state wedding and I don't want the paper tag on the car.

All in all this was the worst experience of my life with a car purchase,(don't know if it was because I am a woman, or an older person or if this is just the way you do business) I was in tears by the time we got home and I will be putting a review on your website even though I know you will probably remove it.

AND TO TOP IT ALL OFF - 99.7% of our driving is highway miles and the cruise control doesn't work!!!!

We have had the car for 3 days and including tires have already sunk over $1300 into it.

Just wish I could give you less than 1 star.