Natalie Huffman

Review of LUV Manicures and Pedicures

I have been to multiple Luv locations including th...

I have been to multiple Luv locations including this Rochester location several times and have had several positive experiences. This last time, not so much. Made an appt to come in for Hottsa lottsa (most expensive) mani-pedi. Reception staff was nice and got us checked in. Picked out polish colors (I picked 2 different ones). When the lady doing my nails came to get me she started telling me how ugly the other color was that I picked and I should pick a different one. :/
Pedicure felt kinda rushed, and I got a shellac mani insteadof regular polish (which was extra..). She started filing and shaping my nails while I was still getting the pedicure chair, which is fine but as she started pushing my cuticles back, she kept telling me how grown they were and I needed to moisturize and keep better care of them.... at one point 4 of my nail beds were bleeding!!! She kept asking me if she was hurting me and of course I said Yes!!!! She just kept saying I had terrible cuticles....She never soaked my hands in warm water, nor did she put any cuticle oil or lotion on my hands before she started JAMMING my cuticles down!!! OF COURSE THEY'RE GONNA BE DRY!!! It was so so painful. The rest of the manicure felt so rushed and like I did NOT get all that I paid for especially to pay extra and get a shallac manicure....not not happy....