Awful system. I've been trying to get through for ...

Awful system. I've been trying to get through for over a week now. I have one simple question! Which is to see if me application for employer id has been received? Its been 6 weeks now. Also chat is useless- 6 days in a row in the chat queue and nothing. yesterday I made it to 1 in the queue and was there for 3 hours before losing connection.