Well, services are back to bad...today is 4/1/2019...

Well, services are back to bad...today is 4/1/2019, and I just got an email from a new rep I never dealt with before, Kelly Futral, who told me that she is done emailing with me because I insisted that she send the HOA plumber due to the fact that we had a pre-existing plumbing issue that is happening again which previously involved the HOA plumber. Kelly says the two owners should resolve this. But that means that Kelly is trying to keep the information of this pre-existing plumbing situation from the new owners when a more responsible HOA would have tried to figure out if this is the same problem, and had the party at fault reimburse the HOA if it's not a common pipe. That's what my other HOAs do, at least the HOA's that have good property management companies.

Today is 11/2/2018: Creative Management services have greatly improved since my complaint from 2016.

I got an email today (6/6/2016) from Monique Garza, the collection manager, explaining why she had the receptionist lie to me this morning. It was while I was paying the overdue HOA today for an owner who lives in Hong Kong. He had trouble making payments because he still hasn't gotten his U.S. bank set up. When I got to the office and asked for Monique, the receptionist told me she was on the phone. After I waited, the receptionist now told me Monique was at lunch. It was 11:19 am. I was instructed to pay the receptionist. While I don't mind paying the receptionist, and skipping a visit with Monique, I do mind being lied to by the receptionist so that Monique doesn't have to get up, leave her office, and meet with me. I told Monique I would be there today several weeks ago for the owner, and I emailed Monique in advance that I was on my way today. All Monique had to do was tell me drop the check off with the receptionist and not lie to me. It's disrespectful and it's instances like this that show how property management companies are becoming useless and should be obsolete. With the right property management software, any complex can become self-managing. For instance, my HOA is self-managing and I got my HVAC fixed within one hour today, so I couldn't help but compare the two. That never happens when there is a property management company involved. I hear about things weeks and months later for my Hong Kong owners. Property management companies make you wait in line for your repairs. Self-management not only reduces the time spent on repairs, we don't have to share the repairmen, or wait for quotes. Self-management also reduces HOA fees. We did have to change our by-laws to be self-managed, but we had an overwhelming majority that wanted to go to self-management. It works great, and today's experience with Monique proves this is yet another complex not getting the attention and assistance they are paying for.