Bryce Newell

Review of Sweetwater Sound

Misleading promotion and horrible customer service...

Misleading promotion and horrible customer service. They offered a "free sleeve" promotion for a product, then didn't ship the promotional item, and when it finally arrived after I had to ask them for it and wait another few weeks, it was for a completely different product, not the one it was advertised to fit. -- I purchased a product from them that came with a "free sleeve". The product did not ship with the sleeve, and they only shipped it to me after I had to ask them for it. Then, when it arrived, it was a sleeve for a different product. When I asked about it, they told me they don't even carry a sleeve for the product I ordered, so I would just have to keep the one they sent (that doesn't fit anything I own or ordered from them). But they advertised the sleeve as a promotional item that fit the item I bought. Shady business. I won't order from them again.