We stayed there for our anniversary and to ring in...

We stayed there for our anniversary and to ring in new year 2019... Not to mention hotel is huge , nice but people who were across the hall from us very loud rude and kept us up all night. We werent able to make it to the lawn to see the fireworks due to "NO ONE" DIRECTED US!! we werent happy w our value we placed on this hotel overpriced 350.00 for 1 night w a package that only a complimentary brunch was on and champagne w flutes ... We are new to Dallas area. Wasn't impressed with this hotel for sure and to top it off when we were sleeping so good the alarm went off to tell us to evacuate the building?? Scary especially while your asleep... Told the front desk when we left the next day only to be told we will give you more points since your a member this is my first time in a hyatt and I wish I would of known how this one was wouldnt of wasted my money on this for sure... I'll make sure to tell everyone my experience too poor management for sure... Happy New Year