Trying to move with Internode currently. During si...

Trying to move with Internode currently. During signup you'll speak to an energetic, polite Aussie guy to rope you in. However when you need follow up support you'll speak to foreign support staff, who will lie to you about the status of your order just to get you off the phone. I wanted the internet ready to go when I move in, and Internode have been unable to organise that. The communication just stopped once I paid first month and hardware package.

I'm now stuck trying to put the pieces together and understand who's responsible for the NCD, when it will be sent to me, why I wasn't told about it, why I was sold a modem/router when I already have one. Etc etc. I pay a premium for Internode, so that they will take care of things when it goes pear shaped. If I want a run-around I'll just go with a cheaper option.

Edit: Downgraded from two stars to one star. These people are hopeless. Internode continued to bill me for my old address despite me having a new service at the new address. My account still reflected my old service. I had to call my bank and block internode to stop the direct debits, because node customer service told me "it's OK you'll be refunded later". After nearly a month of Nbn with internode they started sending me texts asking me to connect the router so Nbn can be setup...

Node also failed to acknowledge receipt of the router return, and apply the credit. I didn't make any progress with getting a credit for the double billing and router until I threatened to involve the TIO. It seems like internode runs on a whole bunch of automated practices and the right hand doesn't know what the left hand is doing. Using overseas call centres doesn't help either.

I also noticed internode no longer list upload speeds for residential nbn packages. When I enquired, they told me the speeds and they were far lower than they used to be.

In the end I switched to Aussie Broadband and I'm much happier.