Victoria Jackson

Review of Firehouse Subs

I ordered through GrubHub while at work today. I a...

I ordered through GrubHub while at work today. I asked for some sauce on the side and they forgot to put it with my order in the bag. HOWEVER they totally made up for it! I called to let them know i was missing the sauce, and an amazing man named Bennie answered. I told him i was very disappointed that the sauce was missing. He offered to bring me the sauce! I told him i was only looking for a sincere apology but he insisted on bringing it to me anyway. Then.....when he shows up in a matter of MINUTES, he brings me the ENTIRE BOTTLE OF SAUCE!!!!!!!!!! I just could not believe it. I was absolutely thrilled. THANK YOU BENNIE for the AMAZING, ABOVE-AND-BEYOND customer service you provided today. I am the happiest customer thanks to him. ORDER FROM HERE ! if they mess up, all you gotta do is call and POLITELY complain, lol! They will obviously go above and beyond to correct their mistakes.