I was having high hopes for this place based on th...

I was having high hopes for this place based on the reviews and so on and after all it is said to be a five star hotel.

We went on a day out with 10 of my friends today and it was not a 5 star experience at all and I am quite sure of it.

Reasons are as follows. But let's look at the bright side first.
The hotel itself is a really nicely constructed place in a quite accessible location. Facilities are good and has a good potential. Ample parking space. Many nice rooms and a nice backyard with green buffalo grass.

The bad side is the staff seemed a bit grumpy and not welcoming at all. From the welcoming reception lady to the room service boy they seemed very tired and preoccupied with some other agenda.

They seemed to treat the day outing people in a don't care mode as if they are hosting us for free. In a time like this they should be grateful to the local community coming to enjoy and spend time in their hotel as the number of tourists were a bare minimal.

They provided us with a room with with some hesitation ( that may be due to the number of people was not adequately accepted by the hotel policy to provide a room). At least they could have pleasantly explained it and given us the available options.

Rooms were very hastily cleaned and do not care attitude was depicted from everyone and everything we encountered.

The buffet was overcrowded and they didn't have enough chairs and tables to occupy our team and asked us to come there some time later.

The pool was also teaming with a lots of people. The pool is good for kids because it is not a pool with a deep end and it is small comparing with the hotel. There are abrupt steps inside he pool and you can suddenly slip while you are walking inside the pool.

The three stars I gave is just for the building and it's potential and not at all for the staff and the service.

I may have received a bad service on a bad day perhaps. Anyway just be aware of these facts before you go there and have the chance of getting disappointed.

I hope things turn out to be good in the future...

All the best friends....
Chee!!