Sharmane Brown

Review of Cueter Chrysler Jeep Dodge

My car buying experience was well, but what I ve h...

My car buying experience was well, but what I ve had to deal with afterwards, not so much. Firstly, I was told that the dealership would be handling my plate. They gave me a temporary tag and told me the title and registration would come in the mail, and that I d have to come back and pick up my plate. I ordered a special Veterans plate. Some time later, my temporary tag was about to expire. I got a text message from the salesperson and she asked me to come and fill out an application for the Veterans plate. Instead, I had them email it to me, I printed it off, filled it out, and sent it back. By this time, the tag has expired and I m driving around with it. Then I was told to come in and they would put a dealer plate on my Jeep. Keep in mind, I don t live in the city where the dealership is located. So, I have to take time out of my day, use my mileage, and gas to go back up there. Then I get another text days later telling me to come BACK to dealership to give them their plate back and so they can give me a new temporary tag. When I get there, the salesperson gives me my registration and it says Navy Veteran on it. I m an Army Veteran. I make her aware of this and she goes to talk to someone to see what s going on. Then I was told that they did everything right on their end, so it must have been the Secretary of State s error. At this point, they don t know if this is a simple typo or if my plate will state Navy Veteran. She told me she d get back to me later that day. She did not. Days later, I texted her asking for an update. She didn t respond. I texted her again and she finally responded. She told me that she doesn t know what happened and they recommend that I go up to SOS to investigate and get the problem fixed. At this point I m furious because I don t feel it s my responsibility to fix this program. So, I asked her, I m responsible for fixinf this? She responds, absolutely not, let me get to the bottom of this. Then she texted me back telling me that the SOS did screw up and that they would be updating the registration and sending me a new plate in the mail. Shortly after, the incorrect plate came in the mail. Then she texted me, days later, telling me that the registration has come in and asked me when I d be able to pick it up. I explained to her that I was not going to be picking it up because I do not live or work in the area and I wasn t coming back up there for a 3rd time. I asked her to mail it and after a few exchanges, she agreed and I eventually got it in the mail. So, here we are, almost two months later, and I m still driving around with a temporary tag and no plate. Here is the issue. I was at the dealership way too long for things to not be in order. They should have never let me leave without filling out the special plate application. I was highly inconvenienced having to rush home to print an application off, fill it out and send it back to them. And while the SOS error may not have been the dealership s fault. Things were not done professionally from the beginning. Also. They should not have given me a tag that expired so quickly in the first place. Especially if they knew the plate was going to take that long to come. And if they didn t know, they should have. So, my disdain is with the dealership. I do not appreciate having to drive back and forth to Ypsilanti multiple times. And I am not happy about putting those unnecessary miles on my brand new vehicle. I even let a potential buyer test drive my vehicle while I was waiting up at the dealership when it was mine already. So, I m very disappointed with everything they put me through. As of now, as stated above, I have my registration but I m still waiting on my plate in the mail from the SOS.