I stay in hotels regularly but the Intercontinenta...

I stay in hotels regularly but the Intercontinental was by far the best for many reasons. The rooms are well equipped with no noise regardless of the time of day.

I dealt with numerous staff members there but feel the need to mention a young lad called Callum who went the extra mile. His boss asked him to step in and help the already busy bar on floor one.. this young lad deserves credit for his mannerisms and how attentive he was! He is a credit to your organisation.. this date was 18 October/evening time.

The breakfast was outstanding. I wondered if I d have any issues being vegetarian but on the contrary, I was very well catered for without any special arrangement made in advance..

Overall I m so pleased I booked to stay and will definitely recommend to colleagues and friends.

I feel the need to mention the tipping arrangements. I wanted to tip specific individuals as a result of their efforts. I feel that the surcharge system does not give credit to those that deserve it based on my personal experience. This seems a shame as amongst the teams making that hotel outstanding don t get the recognition they deserve!

Thank you for your efforts and I look forward to returning in the New Year

Beverley Hume