Justin Corcoran

Review of Donovan & Jorgenson

I contacted Donovan and Jorgenson at the end of Ju...

I contacted Donovan and Jorgenson at the end of July to request a quote on an air conditioner installation. I was told during the initial phone call that I would probably be looking at about two weeks to get something installed. They were able to come out quickly, and their representative was professional during the visit. I was told that one of my furnaces was installed improperly, and that they would work on options for me and get back to me within a few days.

I then waited two weeks to hear back from them. Thinking that I had been forgotten, I contacted their office, and was told they'd get a message to the person who had been out to call me back.

I then waited another week, and again heard nothing back, and called again. This time they got back to me relatively quickly, and told me it would be another week to get back out to look at it again.

If there were going to be substantial delays, or if they did not want to do the work, this should have simply been communicated. A five minute phone call would have been all that was necessary. Instead I'm looking at over a month with no answers here. I"m disappointed given the otherwise positive reviews here.