Gina Spilker

Review of Petals & Lace, Inc.

I had an excellent purchase experience. Karen and...

I had an excellent purchase experience. Karen and her staff were very attentive, helpful, patient, and I even purchased a dress that Karen recommended for me. The shop is beautiful and she has an extensive amount of dresses and she very clearly has experience in the industry. However, after the purchase, the level of service went down hill from the staff. Karen was still responsive via email if I ever had a question, but the alteration experience was awful. My dress was taken in too tightly and even when I made the comment I couldn't breathe in it, it was fine. Additiinally, at two separate fitting appointments, no one assisted me in putting the dress on which had to be lifted over my head. Extremely upset, I ended up going somewhere else for alterations and paid several hundred more to have the dress fixed....and there were many, MANY, additional alterations needed. I emailed Karen, and my seamstress contacted her respectfully requesting a refund for rhe alterations but I have yet to hear back from her. In summary, purchase a dress there, but do NOT get alterations done there.