The service of the spa is near zero!

The service of the spa is near zero!
We arrived at the spa at 9:30 when I told the clerk that I did not care about breakfast. I just needed coffee - because I really did not have to drink anything at home and I was nauseated. She told me there was no time for you to go into a dining room with coffee and biscuits in the waiting room. I changed my clothes and I had another 20 minutes left for Masaj and then I came to the waiting room and what did I see? Water lemonade and crackers. She goes to the receptionist and tells her that there is no coffee. She tells me that coffee is only in the lobby, if you want to go to the clothes substitutes and go get coffee. What is this disgusting answer ?? It's 9:57 pm No one has yet come to take us to Masaj and I wasted 20 minutes because the clerk decided there was no time for coffee.
I think it's really not a hotel service that defines itself as a 5 star hotel.
A frustrating experience.