Tracy Reed

Review of Four Seasons Hotels and Resort...

As you can see in the pictures, we had issues. Bot...

As you can see in the pictures, we had issues. Both bathroom exhaust fans were clogged. Neither set of sliding doors would close all the way. Having said that, we were there during the hurricane. The carpeting around the sliding doors was sopping wet. When you walked on it the water came up over our feet. Water also came in under the windows in both bedrooms. We had to move the furniture and unplug what was on the wall where the windows were. Because the sliders wouldn't close, they shook and rattled. We could not sleep in the bedroom with 2 beds because of the wind, rattling doors, and water coming in the slider. Wind and noise are to be expected with a hurricane, but the sliders wouldn't close. We called the property manager and were told it was because of the hurricane. The hurricane didn't prevent the sliders from closing, they didn't close because they are old. The hurricane passed through on Wednesday evening, maintenance came on Friday. He worked on the slider doors, removed the screens, cleaned the tracks, and finally got them to close. He brought a garbage bag of towels so we could continue to sop up the water from the carpet. It was still wet when we checked out on Saturday. He was very apologetic, this was not his fault. There was mold on the ceiling in one of the bedrooms. Rust in the bathroom sink. Oh, we also had to bring all of the balcony furniture in the small living room because of the hurricane. This unit could be so much nicer. It needs painted and updated. The pool was great. The beach was beautiful. We did ask the property manager if there was any adjustment that could be made due to the soaked carpet, noise from rattling sliders, wind coming in the bedroom to the point we couldn't sleep in there. We were told no, nothing. Not even a discount if we decided to return there, which we will not be. We stayed in unit 501. I almost forgot, there were no batteries in the clock on the wall. 4 lightbulbs were burnt out. The refrigerator leaked (we had paper towels in front of it). It's a shame, this place could be so much nicer.