We bought a certified car that we love but promise...

We bought a certified car that we love but promises were made that were NOT kept. They had our trade in and our money so we are no longer important to them. They gave us only one key but promised us the other key the next day. The person who does the keys was on vacation so we were told she would take care of it the next day and we could get out key. Now they are saying it will take a week because they previous owner is mailing it to them. We told them we needed the key as soon as possible. We were ok waiting a couple of days but not a week. The previous owner has his trade in and nothing to lose, Toyota has our trade in and money so they no longer care. Now, we must wait so they can save a little money, and not make the key. I am more upset about them promising to have the keys for us and continuously making excuses. They should have the keys available today, as promised! We dealt with a person who no longer works there in the past and he would have made sure we had the keys. So disappointed he is no longer there.