I have been a patient, or customer if you will sin...

I have been a patient, or customer if you will since it is a business, of Froedtert Hospital since 1998.
As with all things, especially with your own health, you have to be proactive and extremely informed about your illness.

That being said, just because your doctor has a M.D. behind their name does not make them "God",
if you at any time have questions or do not understand what a doctor or nurse are telling you, or what they are going to do to you, then before you allow them to, question it, ask what, where, why, it is your right as a patient/customer!

Most of my experiences with Froedtert Hospital have been pleasant, I have Crohn's Disease, so over the years I have had the pleasure of being hospitalized there.

Please note that when I have had a problem and called "Patient Relations" I have found them to be totally useless! The reason being is that they work for Froedtert Hospital and not the "Patient's"!
I went so far as to try to resolve my problem by speaking directly with the C.E.O. of Froedtert Hospital, because at every other level below her I was getting unsatisfactory answers to my delima, which I wanted resolved!

To resolve my problem I was told by the C.E.O., the following:

I was told that my primary doctor was to arrange a meeting with all my doctors in one room at one time to discuss my rare illness, because that's what I wanted, I had felt a little lost since my Gastroenterologist, Dr. David Binon, was allowed to be stolen from Froedtert and moved to Philadelphia.

Unfortunately, my primary care doctor never received the memo, and I have not decided, to who I will go next with my complaint, for as a patient/customer, I believe that the insurance company should be made aware and investigate prior to making payment for sevices when patient's needs are not being meet, or possibly the news would like a interesting story from a intelligent well documented patient/customer about the other side of Froedtert!

The insulting thing is that when I spoke with the C.E.O.'s secretary, and they are trained to try to get rid of calls they believe to be of no consequence, I mentioned about all the new buildings revolving around "Cancer" and "Heart", basically the money making illnesses, and I asked when they were going to pay homage to "Crohn's" patient's and build a building specifically for the research and devotion to curing crohn's disease.

I was told out right in a condescending manner, that patients do not die from Crohn's!
I myself, almost died from crohn's disease, so this individuals lack of information dealing with the subject, being in her position was totally unacceptable!

I am fortunate, because I have wonderful doctors at Froedtert, because I have control of my health and I am the one who is in charge of the communication between my doctors and myself!

I also find it insulting, for I have read the other review, and the answers you give back to the patients/customers are automated, there is no real feeling or real concern about what they have said, as there will really be no real concern in regards to what I have written!!!!!!
Respectfully,
Ms. Pianka