Horrifically mismanaged service department. Their...

Horrifically mismanaged service department. Their appointment system works only as far as being able to TAKE appointments, not honor them or their times. Takes 1.5 to 2 hours for a regular service (oil change). This is due to it being 'busy.' Ok, so it's busy...ok, maybe you can't handle the dozen or two cars that pull up and queue in your lines waiting for service...ok, maybe you have a lot of 'walk-ins' that you are trying to accommodate along side of your appointments. How about this: figure out how to manage your workflow so that you can honor your appointments in a more timely manner. Maybe don't schedule so many appointments in a given hour since you KNOW you can't accommodate them. Maybe don't accept so many walk-ins for service on top of the too many appointments you ALREADY HAVE AND KNOW YOU CANNOT HANDLE. Maybe you have to turn away some walk-ins or tell them theirs will take longer (we were told by Honda of Pasadena that they do *try* and take the appt people before the walk-ins, but I saw little evidence of this).

I don't know... If you can't figure out how to manage your time so that it doesn't waste so much of others', then I propose you just don't schedule appointments at all anymore. Everything should be drop off only... At least then everyone knows they aren't getting their car back until much later and doesn't come alone for their appointment only to wait several minutes for an attendant to even acknowledge them and then 2 hrs for their car's oil to be changed... All while sitting in your crappy waiting area and having one of your salespeople approach them asking what kind of car they drive and if they'd be interested in an 'upgrade'. It's extremely infuriating and insulting on top of it to be asked if you're interested in an upgrade while a car we bought from YOU less than 6 months earlier has been sitting in your queue for almost 2 hours after an appointment we made for an oil change.

Decent selling experience... Typical of car dealership stereotypes... Lots of lying and fake talking to the sales manager BS. Lots of push and pull and talking to you like you're stupid. Lots of good cop bad cop bullsh**. Lots of pitting significant others against each other and being cutesy about it. It's nauseating.

You're car dealers and people that work for them...remember that. YOU'RE the stupid ones, not the other way around.