Error on there website when i tryed to respond to ...

Error on there website when i tryed to respond to a claim and it just took the money and refunded the buyer, Spent over 8 hours total trying to resolve my issue and almost 4 hours of hold time worst company, They can not protect there sellers and will not even help when there was a error on there end i will not recommend anyone to use this service everyone is better off just using something else that actually protects the buyer and seller both.