Entrata

Incredibly rude customer service through telephones. Abnormally huge fees when I use my credit card to pay for the rent due. I am supposed to pay about 400+ dollars, I used my credit card and entrata charged me a whopping 11% fee above the rent! It is a whopping 41 dollar fee for the 400 dollar rent payment. I have never been noticed such charge because any normal minded person will not accept such insatiable fee charges. I called entrata and the customer service specialist is extremely rude and rejected to give me any kind of reimbursement or refunding. I told him that I have never even seen any surcharges to be deducted from the account yet all he says, literally all he replies is that "sir, sir the payment has already processed we cannot do nothing about it"! Just like a robot! Horrible horrible service, extremely rude customer service specialists and bizarre surcharges!