Kitty Lo

Review of The Ritz-Carlton Hotel Laguna ...

This is hotel's front desk Blake Schutts delivered...

This is hotel's front desk Blake Schutts delivered extremely poor service to us when we had questions about our stay. He did not display any hospitality and honestly felt like I owed him a million bucks. I didn't feel like I was at a Ritz, but rather a 2 star hotel.