While getting family ready for bed, a bat came fro...

While getting family ready for bed, a bat came from somewhere in the room and began flying around our room. Even after calling down, where they told us they were sending someone, it took much too long for someone to get there. We resorted to chasing the bat out of our room with towels. Through our restless night, we didn't hear anyone come to get the bat so it may very well be loose to this day. On the bright side, the 25 dollar upgrade in order to check in to the hotel early was waived after this. Furthermore, paper thin walls allow for sound to travel through rooms especially easily, noisy neighbors led to a long night of trying to sleep. After calling to complain, service was slow but the neighbors quieted down somewhat. The Starbucks in the hotel is also not full so your favorite drinks may not be available. Overall, the customer service was poor and during the day you can expect to be put on hold several times before someone picks up. Finally, there was no parking in the building's parking garage so be ready to park at another garage and walk to the hotel if you drive anywhere.