tRaVeLeR Brasil 777

Review of Imperatriz Hotel

Make no mistake about the photos. The hotel has ve...

Make no mistake about the photos. The hotel has very nice and renovated rooms, but when making a reservation, make sure your room is before confirming anything. I bought a hotel stay through one of the main online channels used in the country, the photos were very beautiful and the value was attractive, arriving at the hotel I was placed in the great-grandmother's room, everything very old and even precarious. When I complained to the front desk I was informed that this was the correct room, and that the pictures I saw when booking were only illustrative. Funny that we were not shown the photos of the rooms we surpassed. I had to argue with the receptionist in an unpleasant tone, and threaten to call the police to have my rights protected. After much discussion the receptionist ended up releasing the renovated room. Absurd to have to "beat up" to be able to guarantee my rights, but what most shocks me is that the hotel prefers to lose clients than to explain the misconception and kindly inform that it will honor at that opportunity the room consistent with the images. Unfortunate!