Olympic Collection Review

I being garnished by them and have no clue why. I just checked my mail and found a Writ of Garnishment with no explanation of what I am being garnished for

Olympic Collection has been wonderful! We are a dental office and had used another collection agency who just sat on the debts and never tried to collect, so I made a change and started using Olympic about 5 years ago(Recently switched dental offices and moved all our old collections to them) and they collected on debts I thought never would get paid on. The ladies who work there are so nice and very helpful. Whenever I have a questions I never hesitate calling them and they never seemed annoyed at my silly questions. I saw that they had negative reviews and wanted to write my own because if you are searching for a company to collect new or old debts they are the best. They also don't charge an arm and a leg like other companies and do everything legally. These reviews are far from the experience I had with them, I will never use anyone else!!

Agency called my WORK the first time they tried contacting me to collect. Amy spoke to me like I was a child and kept mocking my "small balance" that needed to be paid. While I understand there is a debt to be owed, it can be done without harassment and surely other means other than public humiliation. If you're looking to hire a third party collector, I highly encourage looking elsewhere.

*** I hope you also reviewed her clapping in the background as I voiced my concerns. I've also contacted the Dental office that works with you guys. I sincerely hope your practices are modified.

I am a business owner, with no collections or lawsuits against me currently or in the past.

Olympic Collection Company, based in Tukwila, WA used false and unverified identity data to harass one of my business clients about collecting a debt from someone who shares my name but is entirely unrelated to me. Through this negligence and incompetence, they slandered my reputation and jeopardized my business and livelihood all with personal debt and lawsuit information that belonged to someone else.

I share a first and last name with one of their collections clients who is the subject of a legal settlement and garnishment order for a doctor s office. I don t live in the same town as this other person, we don t share an address, birthdate, social security number, or any personal data.

Somehow, someone found my professional information (on LinkedIn, I can only guess) and associated it with this unfortunate person s personal legal and financial information. They found the name of my largest client (who is not my employer) and Olympic Collection Company called the CEO of this company and without verifying my identity, began talking with her about garnishment proceedings against me by name.

This CEO clarified that I was not an employee and she couldn t help, then forwarded the original voicemail to me. I followed up immediately with a rep in the Olympic Collections office who was extremely apologetic and helpful.

My reputation and credibility are the core of my business. In 6 years, every single one of my clients has come to me by referral. I have never advertised or sought clients. That is how valuable my reputation is in my industry and network. It is the foundation of my livelihood. People hire me because they trust me and believe in my ability to manage their programs with precision and integrity.

Having a client receive a phone call like this is a disaster for me and a serious threat to my reputation and livelihood.

In addition to whatever error linked my professional data to this other person s account, which is a grave error, the execution of the phone call was totally unacceptable. Their representative called my client CEO directly, and without verifying identity, talked about this other person s legal and financial situation (garnishment) using my name. This is a series of mistakes and missteps that has enormous impact and should have been caught at several points in the process.

These are damaging and harassing collections practices and reflect a sloppy and unacceptable disregard for quality and privacy.

I wrote to them over a week ago, via email and paper mail and have received no response.

Great company !!!! Good customer service !!! HIGHLY Recommend!!!

The lady who took my call to pay my collection fee was friendly helpful and quick

I would like to give them no stars, horrible collection agency. Had no idea we even owed a debt until we receive court papers on a holiday early Sunday morning when they served papers to a minor. Zero attempts to collect the debt prior to court and then would not accept any form of payments.

To anyone considering hiring this agency, please do take the negative reviews seriously and strongly into consideration. How they treat the people who don't hire them is a very good indication of how they run their business. The /kind/ of business doesn't dictate positive or negative reviews like they've tried to imply, but /how/ that business is run does. How this agency conducts their business is then reflected on whoever hires them. The place that my bill originated didn't lose my business by sending my bill to collections, but they have now because of being associated with this agency. When reading the negative reviews, notice that the complaints are about how the people were treated, not the bill. A business that can't treat everyone they deal with with respect is a bad business. This agency doesn't take the negative reviews as possible ways to improve, they only deny and talk down to those people, again showing a lack of respect which in turn shows a lack of integrity. Why not try to find out the circumstances surrounding the individual situation and set up a plan with that person that accommodates their situation while still handling the debt? Why not try to slightly grasp the concept of all the variables that factor into play in each situation? We're people, not just some file. Anyone can put up a front to make themselves look good especially those with something to hide, hence the phrase 'actions speak louder than words'.

This organization was great to work with. We had a customer who was unfairly sent to collections by a third-party and this company was helpful in getting the situation resolved. We've used a different collection agency in the past, but the next time we need something we'll be taking a look at OCI. Thanks again for being so reasonable!

I have never been treated so badly in my life. This is a horrible company. I had a doctors bill at my pediatricians office that was sent to collection. I have been seeing the same pediatrician for the last 25 years and when my daughter became ill, my new insurance did not have him as a preferred doctor on their list. my doctor verbally told me that he would take what my insurance would pay so we did not have to take her to another doctor.
Well, my doctor uses an outside billing service and these charges were not removed and I was sent to collection two years later. When I received the information I immediately called this company to try to rectify this situation. I even had Susan on the phone with my doctors office on a three way call. I have asked to make payments and am told this will not stop my account from garnishment.
I called the billing office and they tell me they can't do anything because the account is in collections. I had not seen anything from them in two years. My phone number and address has never changed.
Today I called again and they told me they needed the account paid in full.
I have no problem taking care of my financial responsibilities. In fact, I am paying over $1000 a month in medical bills because I have a sick child. All I ask is that you accept an affordable payment and maybe have some understanding of my situation. I know that you are a business and I run a business too, but I don't understand refusal of payment.

My bill was sent to collections. It double the original amount, I'm beyond mad and disappointed with the clinic and collection agency. They do not care about the welfare of the patient, all they care is getting their money at all cost, even if that includes questionable practices. I'm not even able to be pull out of collections or even get my visit's charts.

Now that this agency is paid in full, I want to give advice to anyone who is reading this. If this agency refuses to accept payment arrangements, request it in writing to them and to the attorney that represents this collection agency. When I was in court I literally listened to six cases that were taken to court by this agency and the one question the judge asked is, Do you have proof in writing of this request or attempt to resolve this debt? Everyone of the defendants stated they spoke with the agency, to which the attorney denies because the agency reports what they have on file. For my case I literally saw an email with five sentences: 1. Refusal to pay (to which this agency wants paid in full) 2. Requested refund (to which the agency refused to accept partial payment arrangements) I had all eveidence with me. 3. No contact made. (And we spoke several occasions). 4. Notifications sents 5. Order for judgement.
So I encourage everyone to do everything in writing to the agency and their law firm. Also I recommend that you send with a return receipt. I was shocked at how they win these cases. Because of the one question that is asked. Paper trail everything and if you get summons to court, file the necessary paperwork with the court to submit your evidence of paper trail. Do not! I repeat do not work with them verbally if they are not wanting to accept payment arrangements and demand payment in full. Also if you speak with them, you have 30 days to respond to them, again do it in writing! Paper trail yourself!!!
If you go to court, request a payment arrangement at that time and show evidence that you were attempting to pay in partial payments. The judge was very nice and encouraged the council to accept payment arrangements, to which he obliged.

After reading all the responses to the negative remarks...this company seems to put down all the clients who have given a poor review. People go into debt because of many reasons, and many of us it's because of some extreme health issue we did not plan for. We did not sign a contract to get cancer, or plan to have a heart attack. Collection agencies do not care about the well being of a client or why the collection account is in place. I had to laugh at all the negative comebacks written by this company. Just wow. Treat people with some respect and maybe you will get more positive reviews.