Bought Bosch cooktop PPS9A6B90A two weeks ago. Rec...

Bought Bosch cooktop PPS9A6B90A two weeks ago. Received cooktop with the bent spivot for one knob. Bosch instead of replacing this faulty unit with the new which I demanded, sent an agent who completely broke this part.
Now I'm still with faulty cooktop which was only installed couple of days ago.
This is bad Quality Control at Bosch and even worse their service approach.