beatriz lopez Review of Pointe Hilton Resort/Tapatio C...
If I could give it a negative amount of stars I wo...
If I could give it a negative amount of stars I would. Yes. Pointe Hilton is beautiful and has many things to do and what not. I stayed 3 days and was charged $367 with a $28 fee for access to the gym and internet a day. The internet did not work at all and when I went to tell them they told me they couldn't help me. The internet wouldn't work unless I had an iPhone so why was I being charged for internet that didn't even work? That's not the worst part though! At check out I was being charged $19.68 for liquor I had "purchased" at the cascade in The Falls pool site. First off, I don't drink to begin with but I know that as someone they didn't know and I was just another guest of theirs they wouldn't believe me. They showed me the receipt and it had my name, suite number, and card information but the signature was not mine! I told them to compare the signature on the papers when I checked in and the one on the receipt and they didn't want to. They knew the time the purchase was made and I wanted to see the cameras at that time and day but they wouldn't show me. It had to be someone who worked there because how would they have my card information, my name, and suite number? I am back home now and I get a call from my bank asking me if I had made some purchases shown on their records. I Iogged into my phone app and I didn't make any of those purchases! This has never happened to me and it all started ever since I checked in here. I truly believe there is dishonest and thieves there! They didn't want to show me anything else and insisted that I pay it and since it was my information it was me. They are fraudulent! I would not recommend staying here unless you want your money stolen from you! Worst experience of my life!
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