Of all the hotels I've been to around the world, t...

Of all the hotels I've been to around the world, this hotel should win the award of the most rude front desk staff. The way they interact is as if you're bothering them all the time. I've never even seen one with a smile. I still can't believe those people actually work in customer service. I was surprised at how fast they sent a reply here. When I stayed there, it took a lot of time before someone picks up the phone and answer in an almost annoyed manner as if they're doing you a very big favor. Even a simple request of a water kettle (which they didn't have in the room) took 3hrs and 3 calls to arrive.