I purchased a bedroom set from the Bob s Discount ...

I purchased a bedroom set from the Bob s Discount Furniture in Newington, CT. The in-store experience was nice and my sales person was helpful. However, after you pay them and it s time to get your furniture delivered, it is a nightmare. IT TOOK 4 DELIVERY ATTEMPTS (4 separate times my girlfriend had to reschedule work) AND MULTIPLE CALLS WITH CUSTOMER SERVICE TO GET 1 BEDROOM SET DELIVERED AND INSTALLED IN GOOD CONDITION. During that time neither Bob s customer service nor my sales person seemed to care about all the issues I encountered. The Bob s customer service girl mentioned that if I stuck it out and ended up accepting delivery of all my items I would receive and unnamed amount of store credit for my inconvenience. I received my final item in early July and have yet to hear from Bob s about how much store credit they are supposedly going to give me.

First Delivery Attempt
The delivery team arrived within the specified time window. My girlfriend inspected the items before the delivery team began installation. About half the items were scratched up, and those items were subsequently rejected. After she rejected the items, the deliver guy pointed out that there were multiple delivery tags under the tags that he put on that morning, which means that the items had already been rejected by other people and sent back to the warehouse multiple times.

Second Delivery Attempt
My girlfriend checked the items and they all arrived in good condition. The two delivery guys brought the items upstairs and put them together. Upon inspection, my girlfriend noticed that one of the drawers in the bureau wasn t opening and closing correctly. When she asked one of the guys to check the track to see if anything was missing, the delivery guy shouted that she doesn t know how used drawers, started slamming the drawer shut, and refused to inspect the track. My girlfriend also noticed that they split the wood on the side of the night stand when they were putting it together. She rejected both items. When the delivery guys brought the rejected items back downstairs they dented up my walls and broke my wall sconce. I had to file a property damage claim with the delivery company.
Later that night I spoke with the Bob s customer service girl and she didn t seem to care. She said that because of the inconvenience they would offer me a store credit, but that they wouldn t actually tell me the amount they were offering until I accepted delivery of all the items. I then called my sales person and told him about the issues I was having. He told me he would figure out what he could do and get back to me. I never heard back from him.

Third Delivery Attempt
I received a phone call from Bob s customer service the morning of the third delivery. They told me they broke one of the two remaining items when they were loading them into the delivery truck, so they could only deliver half the remaining items.

Fourth Delivery Attempt
After 4 attempts, they finally brought the last item and installed it correctly.