NO PRIVACY & MANY ITEMS BROKEN!!!! The management ...

NO PRIVACY & MANY ITEMS BROKEN!!!! The management entered the hotel room of my fiance and I TWICE without permission. One time we were not there, but the other time I was half naked. I am so livid! They say they had the right to enter our room because someone complained of a smoke smell coming from our room. There is not proof of this happening, I believe it is a lie to cover their wrong doing. (We had a manager come in to smell the room when we were there, he said it smelled fine. A second manager angrily came into the room after him and gave us the same lie about her getting a report of someone smelling smoke. THEIR OWN MANAGER COULD NOT SMELL ANY SMOKE! )

The shower had extremely low water pressure. The TV did not work (It charged us for a movie, but it would not play. We had to have them fix it TWICE, and it STILL did not work!) Both of our room keys had to be re-keyed 6-7 times within two days because they would not work. And even though we paid full price for a couples massage....the sauna and steam rooms were not working either. I am extremely disappointed and angry that these things took time away from my fiance and I having a good vacation!!!!!!! DO NOT STAY HERE!!! THEY WILL RUIN YOUR VACATION!!!!