Arocon Roofing

Arocon Roofing

Arocon agreed to install a metal roof on our entry. On 9/19/13, the contract and deposit were accepted. Several weeks go by and they keep changing the scheduled install date. We spoke many times to them trying to get on their calendar. Our job was small and they only have one metal roof team so our job was constantly pushed back behind other larger jobs. We finally had an install date on November 6th, between 8and 10am start time. At 10:30am they called and they cancelled the contract. Their reason given to me by the sales person was that they did not have a qualified person to do the work. However I had spoken the the job manager about 30min before and he said they under bid it and we would have to pay more to have it done or they would loose money. The sale person denied this. I'm actually glad now because I would not want them doing it improperly. This was a serious service failure and would never recommend their business.

I would like a written apology to me, and on this site and others where I will be posting a review, where they admit the error of taking a job they couldn't do and wasting our time (and the 6 weeks of great weather). Their constant putting us off and rescheduling, then canceling the job on the install day was extremely unprofessional and a serious service failure.