Andre Houston

Review of Michigan First Credit Union

Long time Michigan first customer I lost my card o...

Long time Michigan first customer I lost my card on 4/26/19 and had a fraudulent charge of $190 from groupon. I Went into the branch on 4/27/19 for a replacement card and was told I had to wait to file a dispute because the charge was in pending status. I went back into the branch and filed my dispute and was treated as if I was lieng and the agent kept saying that I had my card at the time of the fraudulent charges which was not true .i haven't received my money back as of 5/29/19. I found out that My dispute was denied and I have had to go back to the branch to write a letter for Michigan first to re-open my dispute. I work hard for my money and thought I was signing up for a top notch credit union with the correct technology to make sure my money was safe and if fraud did happen I would be protected but that doesn't see To be the case. If I didnt have a credit card and line of credit balance remaining I would no longer be with Michigan first