Have you ever been completely satisfied with a car...

Have you ever been completely satisfied with a car buying experience at a dealer? I would rate my purchase this week at Serramonte Honda six stars-Exceptional. This was primarily due to sales representative Steven Lee. From beginning to end, Steven was thoroughly competent. No problems whatsoever. I had a 75-mile drive from Watsonville, so needed to do some preliminary information gathering over the phone. Steven s knowledge of the various Odyssey trims was consummate. Steven answered every question I had and listened carefully to my concerns and purchase objective. There was never any pressure, and each step was completely transparent. Before leaving, he gave me a thorough orientation to the dashboard and various functions of the new 2020 Odyssey. Serramonte Honda is a big dealership, but that is not a negative. As a business owner myself, I appreciate it when I experience a smooth transaction. Serramonte Honda was extremely well organized (which prompted my review) exemplified by Constance in their finance department that ripped through that step with adept authority no wrinkles, hiccoughs or problems. As an owner of two Honda s previously, my continued purchases of Honda are my endorsement. Does any other manufacturer do small engines better? If you re shopping for a Honda and you live anywhere in the Bay Area, check out Serramonte Honda and ask for Steven Lee. There are quite a few dealers to choose from, but Serramonte will more than likely be a finalist on your list. I had no negatives and was completely happy with the experience .and of course, am enjoying my beautiful new 2020 Odyssey purchased on December 23, 2019. Thank you Serramonte Honda for a great car at a fair price and superb financing. And special thanks to Steven Lee for your exceptional service job extremely well done.