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Daniel Janick

4 years ago

Our furnace went out on us on a Saturday morning. ...

Our furnace went out on us on a Saturday morning. We started by calling the company who originally installed the furnace. They never called us back.

Shavitz, answered the phone right away, called us back to let us know exactly what time Gus would be there. Gus was on time, very polite and knew what he was doing. He took photos showing severe cracks, our unit was shot and had to be replaced. He called Ryan who came right out.

Ryan was very informative, answered all of our questions and took our order. He went back to the office and returned with 3 space heaters to take care of us until 8am Monday morning.

Ernie and Marcin were on time and Ryan came to get things rolling. Drop cloths were placed everywhere the workers walked. The went right to work, non-stop until the job was completed. Out with the old and in with the new furnace. They set our new air conditioner on the pad, which must be finished in the spring when the weather breaks.

We were given an honest deal from the onset. No pressure sale pitching, just complete answers with nothing hidden. The way things should be. Leave it up to the home owner to decide. Sandra thought she might change her mind and go with a higher efficiency unit while they were removing the old one, Ryan said that wouldn't be a problem either. But after thinking it over she kept with the original one she ordered.

The 2 men who worked here all day were extremely polite and clean in every way possible. All the debris was removed and made certain we were well satisfied.

Thank you very much for everything. We highly recommend this company 100%. Like I said in the beginning, I was in the construction field for 38 years and a Construction Superintendent for over 15 years. Shavitz Heating and Air Conditioning is a great company who hire great people.

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