I bought an item for My Sanctuary. When I receive ...

I bought an item for My Sanctuary. When I receive the product I tested it I heard a continuous static in the background. I called the sales department multiple times requesting a shipping label but the sales rep would not budge. They would not refund my shipping for the product therefore I had to pay for shipping both ways $32 . I would have expected much better experience from a great company like this but unfortunately I was disappointed. Wish we could have resolved this problem. If you buy a product and have similar product issues unfortunately you will have the same issue as I had.