Charles Bahr

Review of The Ritz-Carlton, Berlin

The hotel is in no way in line with the style of R...

The hotel is in no way in line with the style of Ritz Carlton. At the check-in I waited more than half an hour, because the colleague at the check-in was unfortunately too incapable to find out the costs already transferred in advance - to the official mail address of the house. After my Accouting sent it to two other email addresses, I was able to check in. The man on checkin was then after a telephone conversation with the bookkeeping also rude and acted neither professional nor helpful.
Despite Marriott Status & American Express Find Hotels & Resorts booking there was no upgrade. The room was especially dirty under the bed and walls, the pillows still had noticeable stains.

At the bar I waited 20 minutes for a simple glass of champagne and then for another 15 minutes on the bill. Again, the staff was missing.

At breakfast this morning all tables were occupied (on a high occupancy on Saturday mornings and fully occupied house you can not be prepared, as one of the leading luxury hotels in the world) and I had to wait another half hour for a table to be free has been. Well, at the time the buffet was already dismantled and the coffee came after the buffet was closed.

The coronation was then the front desk at the checkout with only one person and a clearly visible queue occupied. Another 20 minutes lost lifetime.

It is unbelievable how shameful the guests are treated here. I'm looking forward to spending the next week at the Grand Hyatt again ...