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Wendy Lee-Warne

4 years ago

The setting for The Lanesborough is just simply di...

The setting for The Lanesborough is just simply divine. I brought my friends here for high tea as they were visiting London. The service was a little lacking when we were there. We were getting quite angry when we weren't serve our scones/ cakes etc after about 45 minutes. It took them a while to come to our table to explain that they have ran out of certain sandwiches and it was going to take a while before we were going to be served. They then offered to serve us complimentary champagne which we refused as some of my friends don't drink. In the end, we had 50% off our total bill for the poor service, which was a nice gesture. The high tea served was relatively good but we left disappointed from the experience and I am not sure if we will head back there again.

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