Les Costales

Review of Hyatt Lost Pines

After walking into the guest room, it looked ok. ...

After walking into the guest room, it looked ok. After the first day and waking up to the clock being set incorrectly! I was already late for the day having the curtains being closed and not seeing the day light. After my family and I took our showers I left to play golf. My wife took the kids to the heated pool! Wasn't heated, Surprise!! That was not what we were told when we made the reservations months ago. That was one of the reasons that we choose this place. After getting back we decided to take a nap since I do have a 2 year old. The Water facet in the bath tub would not stop dripping!!!!!!!! I had to twist it extremely hard to get it to stop. Wife apparently just left the room and would not come back because of the noise. After meeting a couple at the Shellars restaurant we were explaining our experience and found out they have a shower instead of a tub. When we were at shellers we were sat in the very back in a corner with no lights!!! Asked the waiter and she said they must be broke and walked away. We went back to the room and found out we were in a handicap room which may be why we had a tub in the room. I didn't ask for a handicap room especially the cost of what I was paying for the room. My 2 year daughter went out on the balcony and both my wife and I got into an argument about why we didn't have it locked. Woke up the next morning to play another round of golf to find my 2 year old daughter out on the balcony again!! I walked out there got her back in and found out the LOCK ON THE DOOR DOESN'T WORK!!!!!!!!!!! Never will I go back, ever. There are more issues but after finding the lock didn't work and that being a safety issue I was done. I had signed up to play another round of golf while my wife decided to take both our kids to the hot tub because we promised them they could swim this weekend. I get a call on the golf course with my wife extremely upset again that the key would not allow her back in the room. She asked the house keeper to let her in and the house keeper showed her something on a device saying that check out was 11:00 AM. I had to stop what I was doing and send her the email conformation that I paid extra to have check out at 2:00PM (50.00 extra dollars). So my wife and kids wet and in swim suits had to stand in line to get this situation handled. She got back in the room and through everything back in car and parked at the wolf dancer parking lot to wait for me to finish. She was pissed!! We left as soon as I was done. I heard about all the problems on the way home to both of realizing that we forgot some of the gifts that we bought from the gift shop that was on the tv dresser. We contacted them and I now get to pay another 20 Dollars to ship to box bingo games to San Antonio from Bastrop. Never will I stay there again.