John Robinett

Review of W.F. Hann & Sons

Techs came out for regular service program ... nee...

Techs came out for regular service program ... needed some type of bearing for the furnace ($138.00 to install ) ... once installed couldn't get the furnace to kick on ... alas, the techs came upstairs and checked the batteries in the thermostat. Batteries were corroded . We are on the maintenance "Plan" for having someone out in the Spring and Fall (this was our fall check ... told that we were scheduled as soon as possible for fall service when we inquired .. Fall / January ??) We were told by the lead tech that checking batteries in the thermostat was not part of our maintenance agreement / his job ???
I really find it hard to believe that we pay several hundred dollars a year for this service, and checking the batteries in the thermostat is not part of the tech's duties upon inspection for maintenance.