Andrea Swierlik

Review of The Lincoln Motor Company

Made an appointment for a routine oil change onlin...

Made an appointment for a routine oil change online. The system let me pick my time. I arrived within 5 mins of the scheduled appointment time. When I arrived, the tech asked why I was there and I told him I had an appointment at 8:35 for an oil change. He told me that it was currently a 2 1/2 hour wait since they don't allow appointments for oil changes since there is so much foot traffic. Apparently their online system doesn't coincide with reality and it doesn't give any warning that your wait would be longer than a standard 1 hour service appt. Furthermore, it was pouring rain outside and the guy could see I was carrying multiple bags and had a baby with me, but he didn't offer to help at all and was very unprofessionaI. I will not be returning to this dealership for service ever again.