Meh experience. The front desk staff member was no...

Meh experience. The front desk staff member was not very helpful when we were inquiring about the member discount for parking at check in. We booked directly from VIVE website and at that time we received a mobile booking discount of 15%. Then we realized if you register as a member on their website, you can get up to 17% discount in booking, 50% discount on parking and free upgrade if available, so we inquired whether we can get the parking discount since I registered as member already. Front staff member said it is too late now as you have to use the emailed promo code at booking to get all the perks and there is nothing he can do now. We explained we are not looking for another upgrades or further discount on the hotel room rate just adding the parking. Answer is still no. Then we asked if we could speak to a manager, he said there is no manager here just him......